Pideya Learning Academy

Healthcare Performance Improvement Program

Upcoming Schedules

  • Live Online Training
  • Classroom Training

Date Venue Duration Fee (USD)
27 Jan - 31 Jan 2025 Live Online 5 Day 2750
17 Feb - 21 Feb 2025 Live Online 5 Day 2750
07 Apr - 11 Apr 2025 Live Online 5 Day 2750
23 Jun - 27 Jun 2025 Live Online 5 Day 2750
04 Aug - 08 Aug 2025 Live Online 5 Day 2750
11 Aug - 15 Aug 2025 Live Online 5 Day 2750
03 Nov - 07 Nov 2025 Live Online 5 Day 2750
15 Dec - 19 Dec 2025 Live Online 5 Day 2750

Course Overview

Healthcare systems worldwide are facing immense pressure to improve patient outcomes, reduce operational inefficiencies, and maintain financial viability in the face of increasing demand, aging populations, and evolving regulatory frameworks. The Healthcare Performance Improvement Program by Pideya Learning Academy is a forward-thinking training initiative designed to equip healthcare professionals with a powerful blend of proven methodologies—Lean, Six Sigma, and Constraints Management—to drive systemic improvement and create lasting impact across clinical and administrative settings.
A growing body of research highlights the urgent need for strategic intervention in healthcare delivery. According to the World Health Organization (WHO), approximately 20% to 40% of global healthcare spending is wasted due to inefficiencies, with key contributors including redundant procedures, suboptimal resource allocation, prolonged patient wait times, and underutilization of evidence-based protocols. Furthermore, a McKinsey & Company study revealed that hospitals implementing performance improvement frameworks can reduce overall costs by up to 30% while simultaneously achieving notable gains in patient satisfaction and care quality.
In response to this global challenge, the Healthcare Performance Improvement Program by Pideya Learning Academy presents a unified approach for enhancing value across the healthcare continuum. By merging the strengths of Lean (eliminating waste and non-value activities), Six Sigma (minimizing variability and defects), and Constraints Management (resolving process bottlenecks), participants will gain a comprehensive skillset to tackle the root causes of systemic underperformance. This cross-functional integration allows healthcare organizations to streamline care delivery, improve clinical workflows, and elevate patient experiences while aligning efforts with strategic and financial goals.
Throughout the program, participants will explore evidence-based models for identifying inefficiencies and developing structured process improvement initiatives. Real-world case studies will be embedded in the sessions to demonstrate how hospitals have achieved quantifiable outcomes, such as reduced emergency room wait times, faster discharge planning, and lower readmission rates—all while improving staff morale and organizational agility.
A major highlight of this training is the focus on strategic alignment, helping healthcare professionals understand how performance improvement initiatives should be directly tied to overarching institutional priorities. Additionally, the course will cover change leadership strategies vital for navigating organizational resistance, fostering a culture of accountability, and ensuring the sustainability of implemented changes.
Participants will also benefit from:
A deep understanding of how to harmonize Lean, Six Sigma, and Constraints Management for healthcare transformation.
Skills to pinpoint and resolve operational bottlenecks that hinder service delivery.
Access to evidence-based tools for reducing variability, enhancing patient safety, and improving service quality.
Exposure to case studies showcasing measurable success in hospital and clinic settings.
Techniques for aligning departmental goals with enterprise-wide performance improvement frameworks.
Development of leadership capacity to initiate, support, and sustain transformation efforts in complex healthcare environments.
Delivered by seasoned experts in healthcare operations and performance strategy, this training is ideal for professionals seeking to elevate their organization’s efficiency, improve clinical outcomes, and foster a data-driven, improvement-oriented culture. With a clear focus on implementation planning and long-term value delivery, the Healthcare Performance Improvement Program stands out as a transformative learning experience tailored to modern healthcare challenges.
By the end of the program, participants will be empowered with the tools, techniques, and mindset necessary to lead performance-driven change, enabling their institutions to become more responsive, agile, and patient-centered in today’s dynamic healthcare landscape.

Course Objectives

After completing this Pideya Learning Academy training, the participants will learn to:
Evaluate organizational readiness for deploying a comprehensive performance improvement strategy.
Implement an integrated approach combining Lean, Six Sigma, and Constraints Management.
Apply Constraints Management to identify and resolve limiting factors in healthcare systems.
Create structured improvement programs that meet project milestones effectively.
Develop system-level thinking to uncover high-impact opportunities in complex healthcare networks.
Design initiatives that support long-term sustainability of healthcare process improvements.

Personal Benefits

Enhances professional knowledge of Lean, Six Sigma, and Constraints Management in healthcare.
Builds confidence in driving cross-functional process improvement initiatives.
Equips participants with tools to lead change and influence strategic outcomes.
Supports career development in healthcare operations, quality management, and leadership.
Enables real-world application of concepts to solve daily healthcare challenges.

Organisational Benefits

Strengthens institutional capability to deliver high-quality care at lower cost.
Reduces inefficiencies and enhances resource utilization across departments.
Cultivates a performance-driven culture rooted in data and continuous improvement.
Equips leadership with tools to drive measurable change and ensure accountability.
Improves staff morale and productivity by minimizing workflow disruptions and burnout.

Who Should Attend

Hospital and healthcare administrators
Quality assurance and performance improvement professionals
Nursing supervisors and clinical operations managers
Healthcare strategy and planning officers
Medical directors and department heads
Healthcare consultants and analysts
Professionals involved in Lean, Six Sigma, or process improvement initiatives
Operations and supply chain personnel within healthcare organizations
Public health officials and healthcare policymakers
Anyone involved in driving change and efficiency in healthcare systems

Course Outline

Module 1: Evolving Trends in Healthcare Operational Excellence
Shifting Paradigms in Healthcare Delivery Balancing Clinical Outcomes and Financial Sustainability Historical Context of Improvement Initiatives in Healthcare Core Performance Enhancement Methodologies Integrating Lean, Six Sigma, and Bottleneck Optimization Systemic Approaches to Patient-Centered Improvement The Dual Mandate: Enhancing Value and Reducing Waste
Module 2: System Bottlenecks and Throughput Optimization in Healthcare
Overview of Bottleneck Theory in Clinical Settings Application of Throughput-Based Thinking Key Terms in System Constraints Management Defining Throughput, Inventory, and Operational Expense Identifying Physical and Policy Constraints The Five-Step Method for Constraint Resolution Buffer Zones and Flow Control in Patient Care Project Scheduling with Critical Chain Techniques Healthcare Logistics and Resource Optimization Financial Metrics in Constraint-Driven Improvement
Module 3: Governance and Execution of Performance Transformation
Leadership Accountability in Transformation Initiatives Structure and Role of Improvement Oversight Office Setting Strategic Priorities for Change Initiatives Roles and Responsibilities of Deployment Teams Institutionalizing a Performance-Driven Culture Characteristics of Mature Operational Improvement Systems Visibility and Transparency in Performance Metrics Aligning Finance, Staffing, and Governance Leadership Models: Transformational vs. Transactional Coaching and Upward Alignment in Healthcare Systems
Module 4: Diagnostic Tools for Performance Assessment
Strategic Gap Identification Assessment of Organizational Readiness for Change Capability Maturity Model in Performance Systems High-Level Review of Systemic Performance Indicators Mapping of End-to-End Clinical and Operational Value Streams Visualizing Systemic Constraints with IO Mapping Root Cause Analysis with Focused Current Reality Tree Constraint Identification and Prioritization Development of Intermediate Objectives Planning Deployment Based on Systemic Assessment
Module 5: Talent Development and Capability Building
Identifying Lean, Six Sigma, and Constraint Experts Role and Scope of Advanced Performance Professionals Internal and External Talent Pipelines Selection and Career Pathways for Practitioners Building Technical Proficiency and Analytical Thinking Effective Mentorship and Knowledge Transfer Framework for Practitioner Performance Evaluation Developing Internal Champions for Change Strategic Communication for Program Visibility Communication Mapping for Stakeholder Engagement
Module 6: Project Lifecycle Management and Tool Alignment
Criteria for Project Selection and Strategic Alignment Structuring Improvement Charters for Impact Mapping Processes for Value Delivery Pre-Event, On-Site, and Post-Event Planning Rapid Intervention Models for Quick Wins DMAIC Methodology for Structured Problem Solving Real-Time Reporting and Results Documentation Balanced Scorecard Application in Project Tracking Governance Structure for Project Approvals
Module 7: Innovation, Ideation, and Sustainable Practices
Creative Thinking Techniques for Healthcare Challenges Structured Innovation Using TRIZ Framework Institutionalizing Performance Excellence Building Organizational Muscle for Long-Term Change Preparing for Leadership Transition and Role Continuity Revisiting Mentoring as a Long-Term Investment Sustaining Gains Through Training and Knowledge Sharing Identifying Success Enablers and Inhibitors Integrated Tools for Change Management Execution
Module 8: ROI Measurement and Financial Accountability
Forecasting and Measuring Return on Improvement Initiatives CFO's Strategic Role in Improvement Deployment Validating Tangible and Intangible Benefits Early Indicators of Deployment Success or Failure Audit Trails for Performance Validation Institutionalizing Financial Controls in Change Programs
Module 9: Scaling Success and Embedding Innovation Culture
Frameworks for Enterprise-Level Replication Transferring Best Practices Across Departments Enhancing Lean and Six Sigma with Constraints-Based Thinking Transforming Performance Programs with Modern Tools Building Cross-Functional Collaboration Mechanisms Sustaining System-Wide Change Momentum

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