Strategic Risk and Crisis Management

Upcoming Schedules

Date	Venue	Duration	Fee (USD)
03 Feb - 12 Feb 2025	Live Online	10 Day	5250
03 Mar - 12 Mar 2025	Live Online	10 Day	5250
07 Apr - 16 Apr 2025	Live Online	10 Day	5250
09 Jun - 18 Jun 2025	Live Online	10 Day	5250
18 Aug - 27 Aug 2025	Live Online	10 Day	5250
22 Sep - 01 Oct 2025	Live Online	10 Day	5250
03 Nov - 12 Nov 2025	Live Online	10 Day	5250
08 Dec - 17 Dec 2025	Live Online	10 Day	5250

Course Overview

In today’s complex and volatile global environment, organizations are increasingly vulnerable to a range of crises—from operational disruptions and cybersecurity threats to reputational damage and public safety challenges. The ability to respond to such events with resilience and foresight is no longer optional—it is a strategic imperative. “Strategic Risk and Crisis Management” by Pideya Learning Academy is an intensive and comprehensive course that blends the core principles of corporate risk governance with proactive crisis response planning. This advanced training draws on two of the most powerful frameworks in the field: Corporate Risk and Crisis Management Strategies and Crisis Management and Planning for Strategic Challenges, making it a dynamic program designed to equip participants with the strategic mindset and tools needed to lead during high-stakes situations.
According to PwC’s Global Crisis Survey, 95% of business leaders anticipate facing a crisis within the next two years, yet only 49% of companies have a crisis response plan in place. Additionally, the World Economic Forum’s Global Risks Report highlights business disruption, reputational harm, and regulatory breaches among the top threats for enterprises worldwide. This underscores the urgency for organizations to integrate comprehensive risk analysis with executable crisis management protocols.
This course emphasizes scenario-based crisis planning, real-world incident evaluation, and internationally recognized risk management standards including ISO 22301 (Business Continuity Management) and NFPA 1600. It empowers leaders to build, manage, and evaluate high-performance Crisis Management Teams (CMTs), design Emergency Management Centres (EMCs), and ensure effective coordination with public authorities and stakeholders.
The training offers several key highlights:
Crafting strategic and action-oriented crisis response plans aligned with organizational objectives
Understanding and differentiating the lifecycle of risk vs. crisis, and how to integrate both for holistic management
Establishing and equipping command centres, communications teams, and governance structures
Utilizing auditing tools and international benchmarks (e.g., CoBIT, ISO 22301, BS 25999) for ongoing crisis preparedness
Role-specific simulations and real-time case study reviews to instill a culture of accountability and resilience
By the end of this program, participants will possess the strategic acumen and organizational clarity required to navigate crises efficiently while ensuring business continuity, stakeholder trust, and long-term corporate sustainability.

Key Takeaways:

Crafting strategic and action-oriented crisis response plans aligned with organizational objectives
Understanding and differentiating the lifecycle of risk vs. crisis, and how to integrate both for holistic management
Establishing and equipping command centres, communications teams, and governance structures
Utilizing auditing tools and international benchmarks (e.g., CoBIT, ISO 22301, BS 25999) for ongoing crisis preparedness
Role-specific simulations and real-time case study reviews to instill a culture of accountability and resilience

Crafting strategic and action-oriented crisis response plans aligned with organizational objectives
Understanding and differentiating the lifecycle of risk vs. crisis, and how to integrate both for holistic management
Establishing and equipping command centres, communications teams, and governance structures
Utilizing auditing tools and international benchmarks (e.g., CoBIT, ISO 22301, BS 25999) for ongoing crisis preparedness
Role-specific simulations and real-time case study reviews to instill a culture of accountability and resilience

Course Objectives

Upon completing this course, participants will be able to:
Develop and execute a comprehensive Crisis Management Strategy aligned with business continuity plans
Identify stages of crisis (pre-crisis, acute, post-crisis) and outline responses for each phase
Structure and mobilize cross-functional Crisis Management Teams with clearly defined responsibilities
Build, test, and audit crisis response plans and command centres using global standards
Align crisis communication protocols with operational and executive leadership directives
Integrate crisis risk with enterprise-wide risk management (ERM) systems
Conduct scenario planning, evaluate lessons learned, and update plans for future resilience

Personal Benefits

Participants will gain:
Mastery of global best practices in crisis planning and enterprise risk management
Capability to lead or support Crisis Management Teams with confidence and competence
Insights into the strategic use of emergency command centres and stakeholder coordination
Ability to conduct audits and evaluations using frameworks such as ISO 22301, NFPA 1600, and BS 25999
Tools to assess organizational vulnerabilities and deploy appropriate mitigation strategies
Recognition as a strategic asset to the organization in risk resilience and operational continuity

Organisational Benefits

Organizations that nominate professionals for this course can expect the following outcomes:
Improved organizational readiness for internal and external crisis scenarios
Clear crisis governance structures and role delegation for efficient response
Risk mitigation through strategic crisis planning and early intervention
Enhanced collaboration between leadership, compliance, operations, and public entities
Strengthened reputation and stakeholder trust through transparent crisis communication
Alignment of crisis management with overarching business continuity and risk frameworks

Who Should Attend

This course is ideal for professionals who are involved in risk management, crisis response, governance, and business continuity, including:
Risk Managers, Compliance Officers, and Business Continuity Professionals
Crisis Management Team Members and Emergency Planners
Security, Safety, and Facility Managers
Executives, Board Members, and Senior Leadership
Internal Audit and Control Managers
PR and Corporate Communications Professionals
Government and Public Sector Officers with crisis planning responsibilities

Course Outline

Module 1: Foundations of Crisis and Incident Management

Defining crisis and crisis management Understanding the importance and scope of crisis response Difference between crises, emergencies, and incidents Types of crises: physical vs. non-physical The role of crisis management in modern organizations

Module 2: Crisis Typology and Response Scenarios

Categories of crises: environmental, reputational, technological, and human-caused Examples of business disruption from global crises Strategies for managing each type of crisis Real-world crisis case studies and response approaches

Module 3: Business Continuity Planning and Integration

The role of Business Continuity Planning (BCP) in crisis management Prevention, emergency response, and business resumption plans Integrating crisis plans into the overall BCP Risk and impact analysis techniques Formats and elements of an effective BCP

Module 4: Crisis Lifecycle and Process Steps

Stages of crisis: pre-crisis, acute crisis, and post-crisis Crisis escalation and de-escalation processes Key steps in the crisis management lifecycle Identifying crisis triggers and early warning signals

Module 5: Building the Crisis Management Team (CMT)

Roles and responsibilities of the Executive Management Team (EMT) and CMT CMT composition and selection best practices Building team enthusiasm and ownership Integrating departmental functions into the team structure

Module 6: Communication and Coordination During Crisis

Establishing the Crisis Communications Team Designing a crisis communication policy Crafting key messages and media coordination Internal vs. external stakeholder communication strategies Communication in a high-pressure environment

Module 7: The Crisis Management Plan (CMP)

Key components of a Crisis Management Plan Linking crisis response to organizational strategy Checklists, decision trees, and response matrices Plan ownership, distribution, and version control

Module 8: Crisis Management Command Centers

Design and outfitting of the Emergency Management Center (EMC) Physical vs. virtual EMC options Security considerations during active crises Best practices for EMC setup and operations

Module 9: Developing Strategic Crisis Response Plans

Strategy development and resource allocation Logical flow and organization of response plans Involving executive leadership in planning Confidentiality and document protection protocols

Module 10: Exercising the Crisis Management Plan

Importance of regular simulation exercises Objectives, planning, and execution of crisis drills Post-exercise debriefing and gap analysis Scenario-based crisis simulations and response testing

Module 11: Crisis Logistics and On-Ground Execution

Managing logistics during and after a crisis Emergency procedures and safety protocols Damage assessment and recovery tracking Stress management and psychological safety

Module 12: Auditing and Reviewing Crisis Preparedness

Evaluating and auditing crisis response frameworks Incorporating lessons learned into plan updates Compliance with standards (NFPA 1600, BS 25999, ISO 22301) Crisis management plan reviews and internal audits

Module 13: Training and Capacity Building for CMT

Training strategy for new and existing team members Using video-based and simulation-based learning Mini crisis models to build real-time response capability Evaluating training outcomes and skill development

Module 14: Governance, Risk, and Compliance (GRC) Integration

Linking crisis management to enterprise risk management (ERM) Governance principles and organizational control Relevant standards: CoBIT, ISO 20001, PAS 77 Reporting to board and regulatory authorities

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