As utilities and telecommunications industries evolve under the pressures of digital transformation, aging infrastructure, and customer expectations, revenue protection and fraud management have emerged as critical operational imperatives. This specialized course, “Revenue Protection and Fraud Management Strategies,” offered by Pideya Learning Academy, presents a unified training program that blends best practices from Water Loss and Revenue Protection Management with advanced strategies in Revenue Assurance and Fraud Management in Telecommunications.
The course is uniquely designed to empower professionals with the knowledge and skills to detect, analyze, and minimize revenue leakage and fraud across sectors. In the water utility sector, non-revenue water (NRW) accounts for an average global loss of 30% of total water production, with some developing regions experiencing losses above 50% (World Bank, 2023). These losses result from physical leaks, illegal connections, and metering inaccuracies. Similarly, the telecom industry suffers significant losses due to fraud, estimated at $38.95 billion annually, accounting for over 2.22% of global telecom revenues (Communications Fraud Control Association, 2023). These figures illustrate the urgent need for integrated, cross-sector strategies that safeguard revenues and ensure financial resilience.
Participants will be introduced to the key concepts of non-revenue water, data accuracy, customer management, and regulatory compliance on the utility side, while also learning the end-to-end revenue assurance lifecycle, billing integrity, risk assessment, and fraud detection in telecom operations.
Blending theoretical depth with strategic frameworks, the course includes:
Thorough understanding of revenue leakage causes in water and telecom sectors
Deployment of data-driven strategies for usage monitoring and fraud detection
Overview of billing systems, metering infrastructure, and mediation tools
Insights into end-to-end reconciliation, fraud auditing, and regulatory frameworks
Techniques for identifying and preventing high-risk fraud types, including interconnect, roaming, and non-airtime fraud
Implementation of Geographic Information Systems (GIS) and Advanced Metering Infrastructure (AMI) for water loss control
Application of cost-effective provisioning and churn management strategies in telecom operations
This cross-sector training is tailored to meet the demands of professionals responsible for financial controls, risk management, customer relations, and regulatory compliance. With a combined lens on infrastructure integrity and digital forensics, this course sets the foundation for participants to become future-focused revenue guardians in their industries.