Pideya Learning Academy

Crisis Management and Planning for Strategic Challenges

Upcoming Schedules

  • Live Online Training
  • Classroom Training

Date Venue Duration Fee (USD)
27 Jan - 31 Jan 2025 Live Online 5 Day 2750
31 Mar - 04 Apr 2025 Live Online 5 Day 2750
28 Apr - 02 May 2025 Live Online 5 Day 2750
02 Jun - 06 Jun 2025 Live Online 5 Day 2750
28 Jul - 01 Aug 2025 Live Online 5 Day 2750
29 Sep - 03 Oct 2025 Live Online 5 Day 2750
20 Oct - 24 Oct 2025 Live Online 5 Day 2750
08 Dec - 12 Dec 2025 Live Online 5 Day 2750

Course Overview

In an era defined by volatility, uncertainty, complexity, and ambiguity (VUCA), the ability of an organization to withstand disruption is not merely a competitive advantage—it is a necessity. The Crisis Management and Planning for Strategic Challenges training offered by Pideya Learning Academy has been meticulously developed to help organizations build the strategic foresight and operational agility required to navigate crisis situations with confidence and control. This program equips leaders with advanced crisis response techniques, frameworks for effective decision-making, and insights into institutional preparedness that are essential in the modern business landscape.
Crises today manifest in diverse forms—from data breaches, reputational threats, supply chain disruptions, and environmental hazards to geopolitical instability and health emergencies. According to the PwC Global Crisis and Resilience Survey 2023, 69% of organizations globally encountered at least one significant crisis over the last five years, while 20% experienced five or more. Alarmingly, only 39% of respondents believed they were “very prepared” to handle such incidents. These figures highlight a critical preparedness gap and the need for comprehensive crisis planning embedded within the organization’s governance structure.
The Crisis Management and Planning for Strategic Challenges training by Pideya Learning Academy bridges this gap by helping professionals build resilient strategies, activate response teams effectively, and execute clear, structured recovery pathways. Participants will gain a holistic understanding of the four key phases of the crisis lifecycle: mitigation, preparedness, response, and recovery. The course places emphasis on the integration of crisis management with broader organizational functions, enabling participants to align response protocols with strategic business objectives.
Throughout this immersive training, participants will be introduced to internationally recognized crisis management models and guided through their practical application within the organizational context. The curriculum includes deep dives into crisis communication frameworks, emergency operations structure, stakeholder collaboration, and scenario-based risk identification. Learners will examine historical and contemporary crisis case studies, extracting lessons that inform best practices and reduce response time during real events.
Among the most valuable elements of the program are its integrated learning outcomes, which include:
Developing a comprehensive crisis strategy that aligns with corporate governance principles and global risk management standards.
Designing and structuring a capable Crisis Management Team (CMT) with clearly defined roles, authority levels, and communication hierarchies.
Formulating actionable emergency response plans that can be swiftly activated and adapted in dynamic scenarios.
Identifying and setting up secure alternate command locations for emergency coordination and continuity.
Understanding the operational structure and lifecycle management of an Emergency Operations Center (EOC).
Strengthening coordination with regulatory bodies, emergency services, and key stakeholders for unified crisis response.
Conducting internal crisis audits to evaluate preparedness, identify vulnerabilities, and align with international benchmarks.
This training goes beyond theoretical frameworks—it instills a preparedness mindset that empowers participants to take preemptive action, stay composed in high-stress environments, and recover swiftly with minimal disruption. By fostering a culture of readiness and strategic resilience, Pideya Learning Academy ensures participants are equipped not only to face crises—but to emerge from them stronger and more agile.
Whether you are preparing your organization for potential risks or looking to reinforce existing crisis frameworks, this course delivers essential tools and strategic insights to help you lead with assurance, protect critical assets, and uphold trust during times of uncertainty.

Course Objectives

After completing this Pideya Learning Academy training, the participants will learn to:
Design and implement a comprehensive crisis management strategy tailored to organizational risk profiles
Establish defined communication, leadership, and decision-making protocols in crisis environments
Develop and train a high-performing Crisis Management Team (CMT)
Identify critical resources and procedures needed to operate 24/7 during emergencies
Evaluate current crisis preparedness and benchmark against international standards
Interact effectively with media and public authorities during crisis response scenarios
Analyze and apply lessons from historical and contemporary crisis case studies

Personal Benefits

Strengthens leadership and decision-making abilities in emergency settings
Expands knowledge of internationally recognized crisis response protocols
Builds confidence to lead multidisciplinary teams during crises
Enhances problem-solving and communication skills under uncertainty
Provides professional credibility through structured crisis management training

Organisational Benefits

Establishes a proactive crisis management framework that minimizes downtime and reputational damage
Aligns crisis planning with corporate governance and stakeholder expectations
Strengthens coordination across departments and improves organizational agility during high-pressure events
Enhances regulatory compliance and transparency in crisis documentation and reporting
Boosts stakeholder confidence and customer trust through visible preparedness

Who Should Attend

This course is ideal for professionals responsible for crisis preparedness and response within their organizations, including:
Senior Managers and Executives
Risk and Compliance Officers
Business Continuity Professionals
Corporate Communications and Public Relations Managers
Health, Safety, and Security Officers
Emergency Response and Crisis Team Leaders

Course Outline

Module 1: Foundations of Crisis and Emergency Readiness
Objectives and scope of crisis and incident response Differentiating emergencies, crises, and disasters Importance of strategic planning in crisis management Introduction to integrated incident control systems Emergency protocols and escalation procedures Understanding crisis logistics and resource allocation Addressing psychological impact, stress, and trauma management
Module 2: Crisis Leadership and Command Structures
Criteria for selecting a Crisis Response Team (CRT) Role clarity and accountability within crisis teams Leadership under pressure and ethical decision-making Encouraging executive buy-in and engagement Building a high-performance crisis culture
Module 3: Emergency Operations Center (EOC) Planning
Critical success factors for Emergency Management Centers (EMC) Physical vs. virtual command centers Mobile crisis coordination kits and contingency tools EMC security protocols and executive protection Technical setup and communication infrastructure
Module 4: Typologies of Crises and Risk Categorization
Classifying crisis types: operational, reputational, environmental Mitigating physical and structural damage Responding to hazardous material spills and contamination Reputation management in the digital era Case insights from industry-specific disruptions
Module 5: Interagency and Public Sector Coordination
Working with emergency services and regulators National crisis response frameworks and legal implications Cross-border disaster coordination mechanisms Role of NGOs and international relief organizations
Module 6: Strategic Emergency Action Planning
Critical elements of effective response plans Organizing response plans by function and authority Securing and classifying sensitive documents Techniques to collect executive input efficiently Model emergency action plan structure
Module 7: Scenario-Based Simulations and Crisis Roleplay
Designing real-world incident simulations Multi-layered crisis communication exercises Live-response drills for control and communication flow Evaluating response effectiveness using KPIs Debriefing and capturing lessons learned
Module 8: Resilience and Continuity Engineering
Overview of business continuity and its relationship to crisis readiness Conducting enterprise-wide risk and impact assessments Templates and methodologies for continuity planning Recovery time objectives (RTO) and recovery point objectives (RPO) Continuity planning for remote and hybrid environments
Module 9: Executive Training and Crisis Immersion
Overcoming executive resistance to training Customized simulations for leadership teams Gamification and crisis war rooms Continuous skill-building through role-specific scenarios Coaching and feedback loops
Module 10: Plan Review, Testing, and Evaluation
Methods to validate and audit crisis management plans Designing tabletop and full-scale drills Establishing evaluation criteria and scoring mechanisms Identifying plan gaps and redundancies Integrating audit feedback into plan improvement
Module 11: Global Standards and Governance Frameworks
Introduction to ISO 22301 for business continuity NFPA 1600: Preparedness and emergency management standard Overview of BS EN ISO/IEC 27001 and COBIT for information security PAS 77 guidelines for IT disaster recovery Benchmarking against Disaster Recovery Institute International (DRII) and BCI frameworks
Module 12: Auditing and Regulatory Compliance in Crisis Preparedness
Internal audit methodologies for crisis readiness Compliance audits and governance metrics Third-party assurance standards and external assessments Aligning audit with organizational risk appetite Communicating findings to the Board of Directors

Have Any Question?

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